One of our readers has forwarded Sharekhan sending out a email to their customers.
Atleast, they have the guts to admit that they screwed up. Can the others put up their hands please and apologize to their customers
Dear Customer,
The last few days took all of us off guard. To make things worse, a lot of you faced issues with our service levels. Some of the issues faced by customers were trading system downtime, customer service cell not responding, fund transfer not happening etc. We don’t want to offer any excuses on why this happened as there can be no justification for the hardship you have undergone.
We apologize for the inconvenience caused to all of you. We will strive to make amendments in all the areas concerned to improve the service delivery to you.
We exist because of you- our customers. It’s the confidence that you have placed in us that has resulted in us doing more than 4 lacs transactions per day and adding 45,000 new customers this month.
We accept that we were found wanting on service delivery due to the sudden spurt in transactions/queries caused by this fall. We commit to improve upon the same in the days to come.
Warm Regards,
Tarun Shah
CEO